Feedburner has been fixed

All of you who have moved to the new Feedburner "platform" have been noticing that Clicky can no longer access your Feedburner data. I'd like to rant about the embarrassingly awful job Google did with this migration, but I'll save my efforts for something more useful. What matters is that it should be fixed if you are on the new platform. If you continue to have problems, please contact us or leave a comment here - but it should be working for everyone now!

UPDATE One of our users asked about why their FB data from more than a few months ago (around when they migrated) had disappeared. I just want to clarify this is a side effect of your migration. When you move from the old Feedburner to the new one, your data doesn't carry over - you start fresh, as if you had just signed up. I mean, that would just way too convenient, wouldn't it, to have your data carry over? Surely you weren't expecting them to spend the 15 minutes it might take to write a script that exported your data from the old database and imported it into the new one?

22 comments | Feb 16 2009 4:13pm

Reader Comments

Works great now. Thanks!

Dave Feb 16 2009 4:18pm

Yay!

Alex Wilhelm Feb 16 2009 4:54pm

Well, if it works for long, that will be a first. Thanks for your concern.

CyberCelt Feb 16 2009 5:52pm

it's working great. Thanks for this :)

Hollywoodosis Feb 16 2009 5:54pm

Yes! My Feedburner transition nightmare is now officially over. Google dropped the frickin ball on this. We use the MyBrand feature that allows you to use a cname instead of 'feedproxy.google.com' and despite following Google's instructions perfectly, our feed was busted for 4 days. The eventual fix came not from Google but from searching forum posts where other Feedburner users were in the same mess I was. Jeez Google, what the crap?!?!

jonathan Feb 16 2009 6:23pm

i have not migrated yet, because i was afraid that google would kind of work through problems as they arose. has anyone recently migrated? was it a nightmare?

tony Feb 16 2009 7:34pm

All I know is, I'm not migrating until they force me to. In the forum thread I linked to above, someone linked to a Google FAQ saying that the end of Feb is the cutoff date. But it seems like they'd send out an email or something if they made a change that was going to completely break your feed if you don't do something about it. I haven't received such an email and at this point there's only 12 days left, so I don't think that's really going to happen. We'll see.

Sean (Clicky) Feb 16 2009 8:21pm

Thanks Clicky. Is there a problem with the Twitter details too? I'm getting new followers, but that isn't being reflected in Clicky Twitter stats.

Steve Feb 16 2009 10:12pm

Not that I'm aware of... your Twitter count is only updated once per day by twittercounter.com though, so it's not truly live data. Or is your follower count stuck on a certain number for several days? One other user had that problem but it wasn't anything to do with us, twittercounter for some reason wasn't updating their count.

Sean (Clicky) Feb 16 2009 11:11pm

It works now, thank you!

Todor Christov Feb 17 2009 3:19am

By the way, for those who asked - I migrated recently my Feedburner account with around 5000 subscribers - for 2 weeks I had strange problems and I was not able to migrate, finally Feedburner fixed those problems (I was forced to write several times in their Google Group) and the migration process itself was very smooth and easy, in 3 simple steps.

Todor Christov Feb 17 2009 3:21am

Thanks, I noticed mine were zero for a few days. My migration was an absolute nightmare. I was one of the unlucky few who got a message after migration saying that my new feeds were already taken. It took two weeks to get fixed. I left numerous comments on the Google "help" forums, only to find that there are like two guys trying to help hundreds of people. Complete disaster. I took an extreme route by leaving a comment on the personal blog of one of the Feedburner co-founders to plead my case. I offered cold hard cash to have it fixed. He declined the money, but fixed me immediately. NOBODY should have to go through that to get their feeds properly migrated. Nobody.

I would hope Google's doing a better job now of ironing out wrinkles, but I wouldn't wait too long to try the migration. If you have problems on Feb 28th, not sure what will become of your feeds. Good luck!

Kathy Feb 17 2009 5:10am

@tony I recently migrated all of the accounts for the newspaper where I work and it was indeed a nightmare. I think the main problem for us was that we use the MyBrand feature (for CNAMEs). Google provided instructions for how to handle this during the transition to Google servers but it still broke our feeds. In fact, every person that I've talked to who uses MyBrand had their feeds broken by the transition.

jonathan Feb 17 2009 6:22am

will you be including the feed stats in the actions and uniques? If so, will that appear as a link?

greentalk Feb 17 2009 8:54am

No, FB numbers are seperated, and only displayed in "the basics" dashboard module, or the dedicared FB module if you activate that one.

Sean (Clicky) Feb 17 2009 10:16am

I noticed my twitter and feedburner accounts stop working. I have removed tried removing them both saving and adding them back again, unfortunately nothing has worked. I just check the stats on both and they different than clicky. My feedburner actually shows zero and my twitter show 21 I did increase them both to the maximum to see it that would but it didn't.

I am using the non-paid account does that make a difference?

TRT Feb 17 2009 6:58pm

Sean, will clicky be adding those the feedburner numbers down the road to the uniques? Otherwise the feature of adding your feed numbers is just convenience?

greentalk Feb 17 2009 8:55pm

FB subscribers is a completely different and unrelated stat to the number of unique visitors to your site. It could easily be that very few of your subscribers EVER visit your site. I subscrive to a good 30+ blogs with Google Reader, most of which I never actually go to. It doesn't make sense to me to merge the numbers.

Sean (Clicky) Feb 17 2009 10:15pm

TRT, both FB and twitter are available to free members. Will you email me with your Clicky username and I'll look more into it.

Sean (Clicky) Feb 17 2009 10:16pm

Twitter numbers have been stuck on the same number for a while now. Is there anything I can do to fix this?

Steve Feb 18 2009 9:27pm

Well, Google is now forcing you to migrate. I tried to log into feedburner, and it gave me two options: migrate or log out and try again later. So I took the plunge. So far so good. I still see my email subscriptions; the other subscriber rates seem correct. Plus, all of the "sharing" links continue to appear. So maybe they finally got it. I hope so. I don't have time for drama.

tony Feb 19 2009 10:13pm

After transfering m y Feedburner to google, my feedburner count start to be weird... always up and down... and today it show 0 subscriber... !! :O Will this problem be solve?

Li Feb 24 2009 12:34am

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